The Internet has the fantastic capacity to unite people. The vast expanses of land, sea, and air fall away only to be replaced by Internet Superhighways, allowing people to connect and build friendships and communities. It's an amazing feat of technology and simple human thirst for connection.
But with all that good, there will always be an element of badness, abuse, and just plain annoying. I am reminded of the early days of the Internet (before the graphical arrival of the World Wide Web) when email and usenet groups formed the first communities. My favourite hang-outs in those days were alt.folklore.ghost-stories and alt.shenanigans. These were the days before there was any Spam on the Internet, so these usenet groups were pretty junk-free. I go back to them occasionally, but they are so overloaded with Spam, it's not worth sorting through all the messages.
And with all those fantastic connections come the Trolls. These people are not interested in positive connections. What they want is to stir emotions, make people angry, and then absorb all the attention that comes with it. At first it was easy to spot these trolls: they wrote all in CAPS and their email addresses ended in AOL.com.
But as the mainstream audience becomes more net-savvy, the Trolls become trickier, sneakier, and harder to spot. They hide behind multiple email aliases, they lurk in elists waiting for the right moment to spout, they create elists of their own so they can say and spout at will and ad nauseum (sometimes their verbiage is only heard by their own mulitiple email aliases).
And somehow, we can't look away. We're facinated by the twisted, the insane, and the rambling. The wwweb is like a window into the mind of a serial psychopath, committing text-based atrocities right on our own screens. We shake our heads in wonder, shake our fists in rage, and reply with a great pounding of our keyboards, hoping that our own textual daggers can pierce through the wall of ignorance our targets have thrown up in all its HTML glory.
I can tell you that it's rarely very satisfying. True Trolls rarely admit they're wrong, no matter how passionately and logically you argue your point. And while these Trolls sleep happily under their bridges, a satisfied smirk on their lips at the chaos they've stirred, you're lying awake at night, formulating your response in harsh whispers, clutching at the sheets as if your mouse has crawled into bed with you.
I once had to muzzle a person on one of my elists because she was infuriating the other members with her trolling ("If you're irresponsible enough to get pregnant, then you don't deserve to keep your job!"). She tried to post to the list after I had gone to bed, and because she had been moderated, her post didn't go through. She tried resending it 12 times and then sent me 22 angry emails on why her post was getting through and who did I think I was to censor her.
After a frustrating day of angry emails back and forth (effectively feeding this Troll), I went to bed and didn't sleep a wink. I was afraid she was a nut, that she'd start calling me, that maybe she'd show up at my door, demanding her Internet rights.
I'm as guilty as anyone when it comes to feeding these Trolls with the attention they so deeply crave, but they really aren't worth the effort. Let the psychologists figure these people out. We must refrain from falling victim to these Trolls who not only feed on our attention, but also our emotions. I know it's hard, but it's best to walk away and not look back.
When I figure out how to do that completely, I'll let you know.